Shipping and Delivery

  SHIPPING/DELIVERY 

Receiving your items

Please arrange that you or your authorized representative, who is a responsible person, is available to accept your purchases at the delivery address and that appropriate access will be made available. On delivery, we will require you or your authorized representative to sign and print your or their name on a duplicate copy of the delivery note, to confirm receipt.

Any person other than yourself who receives the products at the delivery address is presumed to be authorized to accept delivery on your behalf. Should no-one be available at the delivery address specified by you at the time of delivery, the driver will return the products. The person/ courier company will attempt to contact you to make new arrangements for re delivery at your own cost. Should no-one still be available we reserve the right to charge an additional delivery fee should it be required under these circumstances. Our sole liability for failing to deliver the products timelessly is limited to delivery being affected at a later agreed time at no additional charge.

 Delivery Period.

After an order has been made we will call you to confirm the order and you will be informed in case payment needs to be made for the order to be confirmed.

The Delivery fee will be based on the size of the items in your basket and your delivery address. Your delivery fee will be applied at Checkout before you confirm your order or a separate invoice will be sent .

After an order is confirmed, the delivery timelines are as follows depending on the type of products ordered for:

LOCATION DELIVERY TIME GLOBAL SHIPPING
Kampala & Wakiso 1-3days 15-40days

 

Up country. 1-5days

 

15-40days

We have delivery options depending on your Location:

          Doorstep delivery.

          Delivery to pick up stations.

You can still opt to collect your package from Ekiva pick up stations.  This takes a period of 1-5 days.

Delivery Areas.

Kampala, Plus other parts of Uganda and East Africa.

We make deliveries in Kampala through our riders/drivers to the customer’s premises or the pickup station; while orders outside Kampala are delivered with selected courier companies.

EKIVA DELIVERY CHARGES.
LOCATION DELIVERY  TYPE ITEM SIZE PAYMENT OPTIONS DELIVERY FEES
Kampala Pick up station

Centre

Small Prepayment, mobile money, or cash on delivery  2000/=
Pick up station

Centre

Medium Prepayment, mobile money, or cash on delivery 3000/=
Pick up station

Centre

large Prepayment, mobile money, or cash on delivery 5000/=
Extra large Pre- payment  To be calculated
Kampala ,Wakiso Door delivery small Prepayment, mobile money, or cash on delivery 5000/-    10,000/=
Kampala, Wakiso Door delivery medium Prepayment, mobile money, or cash on delivery 10,000/-  40,000/=
Kampala, Wakiso Door delivery large Prepayment, mobile money, or cash on delivery 40,000/- 100,000/=
Extra large Pre- payment To be calculated
Up country Door delivery small Pre- payment 10,000/-  20,000/=
Door delivery medium Pre- payment 30,000/ – 80,000/=
Door delivery large Pre- payment 80,000/-200,000/=
Extra large Pre- payment  To be calculated

Prices and availability of products on EKIVA are subject to change.

Note ;  Items shall be  given special delivery quotations depending on the distance from the area town ,weight, fragility, delicate ,temperature controlled and length .

Ekiva Shops.

Ekiva shop is located at Hotel equatorial mall plot 37-39 William Street Kampala.

Operating hours: MON to FRI – 08; 00am to 05; 00pm. SATURDAY- 09; 00am to 01;00pm. SUNDAY – Closed